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We agree this should be a live conversation with a real designer, not an untrained AI. The live-chat service is being prepared; until it is connected, please request a call or email the Santa Team.

Help us design a better holiday experience. Responses are anonymous. Questions marked “up to two” accept a maximum of two choices.

1. What is the main reason you would not order today?

2. How clearly do you understand what makes this product different?

What part was unclear? Choose up to two.

How the adjustable system worksWhy it is better than a traditional treeThe difference between modelsThe difference between Airy, Balance, and LushSize, dimensions, or fit in my homeOther

4. What value do you see most in this product?

Choose up to two.

5. How does the price feel based on what you saw today?

7. What is your biggest frustration with decorating for the holidays?

Choose up to two.

Products are hard to assembleProducts take too much storage spaceProducts do not fit my home wellProducts look artificial or cheapProducts are too heavyDecorating takes too much timeI cannot find pieces that match my styleI want more flexible products for different roomsOther

Anything else?