Privacy Policy

Information we collect

When you contact us or request a sales call, we collect the information you provide, such as your name, email address, phone number, subject, and message. Shopify separately processes information needed to operate your cart, account, checkout, payment, and order.

Our feedback survey is anonymous. It does not request your name, email address, phone number, Shopify customer ID, or a persistent visitor identifier.

How we use information

We use contact and booking information to answer questions, schedule calls, support orders, and improve customer service. We use anonymous feedback to understand purchasing concerns and improve the product and website.

Service providers

We use Shopify for commerce, Supabase for secure application data storage, Vercel for website hosting, Calendly for scheduling, Zoho CRM for sales follow-up when configured, and Google Analytics for optional website analytics. These providers process information according to their terms and privacy practices.

Analytics and cookies

Optional Google Analytics collection remains disabled until you accept analytics cookies. We do not send form messages, feedback comments, names, email addresses, or phone numbers to Google Analytics. Advertising storage and ad personalization are disabled by default.

Retention and security

Contact, booking, and anonymous feedback records are normally retained for up to 24 months unless a longer period is required for an order, legal obligation, dispute, or requested service. We use access controls, encrypted connections, and restricted server credentials to protect stored information.

Your choices

You may decline analytics cookies. You may also ask us to access, correct, or delete personal information, subject to applicable legal and transaction-retention requirements.

Contact

For privacy questions or requests, use our contact form or call +1 (646) 431-9980.